Shipping Information
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Welcome to our online bookstore serving the vibrant community of Kejetia Kumasi! We’re thrilled to offer you a seamless shopping experience for all your literary needs. Below, you’ll find comprehensive information about our shipping policies to ensure your order arrives promptly and safely.
Domestic Shipping
We understand the importance of receiving your books swiftly, so we offer reliable domestic shipping services to all addresses within Ghana. Here’s what you need to know:
– Processing Time: Once your order is confirmed, please allow 1-2 business days for processing. During peak seasons or promotional periods, processing times may vary, but we always strive to dispatch your order as quickly as possible.
– Delivery Time: Our estimated delivery times vary depending on your location within Ghana. Generally, you can expect your order to arrive within 3-7 business days after dispatch. Please note that unforeseen circumstances such as weather conditions or logistical issues may occasionally cause delays.
– Shipping Partners: We collaborate with trusted courier services to ensure the safe and timely delivery of your books and stationaries. Rest assured, your order is in good hands from the moment it leaves our fulfillment center until it reaches your doorstep.
– Shipping Costs: Shipping costs are calculated based on the weight of your order and your delivery location. You’ll see the shipping fee displayed at checkout before you finalize your purchase.
International Shipping
For our valued customers outside of Ghana, we’re pleased to offer international shipping services. Here’s what you need to know:
– Processing Time: Similar to domestic orders, please allow 1-2 business days for order processing.
– Delivery Time: International delivery times vary depending on the destination country and customs clearance procedures. Generally, you can expect your order to arrive within 7-21 business days after dispatch. However, please note that delivery times may be subject to delays beyond our control, such as customs inspections or international holidays.
– Shipping Partners: We partner with reputable international courier services to ensure the efficient and secure delivery of your books and stationaries across borders.
– Shipping Costs: International shipping costs are calculated based on the weight of your order and the destination country. You’ll see the shipping fee displayed at checkout before finalizing your purchase. Please note that import duties, taxes, and customs fees may apply upon delivery, and these charges are the responsibility of the recipient.
Order Tracking
Once your order is dispatched, you’ll receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your delivery online. If you have any questions or concerns about your shipment, please don’t hesitate to contact our customer service team, and we’ll be happy to assist you.
Contact Us
If you have any further questions about our shipping policies or need assistance with your order, please feel free to reach out to our dedicated customer service team. We’re here to ensure your online shopping experience with us is smooth and enjoyable.
Thank you for choosing Oak Books for all your literary adventures.
info@oakbooks.com
Monday to Friday. From 8:00am to 5:00pm